Points to be noted while drafting a reply letter in business

 First thank the buyer or prospect for the inquiry made.

Check the date and the time of letter made.

Type the answers clearly one by one as per the questions made in the inquiry.

Give the relevant information in additions to answers very briefly.

Specify the terms and conditions clearly if there is any.

Give price list, catalogue, brochures etc in the attachment.

Express your willingness to help the customers at any time of their inquiry.

Merits and Demerits of oral communication

Oral communication is the communication happens through words. The conversations with people, telephonic talks, interviews, radio programs are examples of oral communication. The merits and demerits of oral communication are:

Merits       

-It is most economical way of communication as it does not incur huge cost and time.

-This communication helps in understanding the reactions of people easily.

-Quick feedback and clarification are possible.

-This communication becomes a part of informal way.

Demerits

  -It is difficult to communicate when the distance is too long.

  -No legal validity can be claimed on it as it does not make a proof to produce in the court.

  - A lengthy message cannot be put in an oral communication.